Frequently Asked Questions
Everything you need to know about our premium merino wool essentials.
What makes merino wool better than traditional wool?
Unlike traditional wool which can be itchy, our merino wool is ultra-fine and soft against the skin. It is naturally moisture-wicking, odor-resistant, and temperature-regulating to keep you comfortable in all climates.
How should I care for my Woolly garments?
To ensure longevity, machine wash cold on a gentle cycle with like colors. We recommend hanging to dry or tumble drying on a low heat setting. Avoid bleach and fabric softeners.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your gear sooner.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unwashed, and unworn condition with tags attached to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Are your products ethically sourced?
Sustainability is at our core. We source our wool from certified non-mulesed farms and work with manufacturers who adhere to strict fair labor standards and environmental regulations.